Business Information

Krash (trading name used on krashsupply.com)
8 N Miami Ave, Miami, Florida 33128, USA

Phone: +1 (859) 210-9606
Email: contact@krashsupply.com

Digital Products Only

All products sold on Krash are digital items delivered electronically. No physical goods are shipped.

Because digital products may be delivered and accessed shortly after purchase, exchange requests are handled under specific conditions.

Eligibility for Exchange

An exchange (replacement of a digital item) may be considered in the following cases:

  • You received a product that does not match your order
  • The delivered item is incomplete or cannot be used as intended upon first use
  • There is a technical issue with the product, and our support team is unable to resolve it within a reasonable timeframe

Non-Eligible Cases

An exchange may not be granted in the following situations:

  • Incorrect information was provided at checkout (such as an invalid email address)
  • The product has already been successfully activated or used
  • The issue is related to device compatibility or system requirements that were listed on the product page before purchase
  • The request is made without sufficient information to review the issue

How to Request an Exchange

To request an exchange, please contact us at:
Email: contact@krashsupply.com

Include the following details:

  • Full name
  • Order number
  • Email used during purchase
  • Description of the issue

Providing screenshots or additional details may help us review your request more quickly.

Review & Processing Time

Exchange requests are typically reviewed within 1–2 business days.

If an exchange is approved, a replacement item will be provided using the delivery method specified for the product.

Previous Item Handling

If a replacement is issued, the previously delivered item may be deactivated or restricted where applicable.

Limitations

Exchanges apply only to the same product originally purchased.

We do not provide exchanges for:

  • Different products
  • Alternative versions or editions
  • Different platforms (for example, Windows vs macOS)
    unless otherwise stated on the product page.

Relationship with Refund Policy

In some cases, if an issue cannot be resolved through an exchange, the request may be reviewed under our Refund Policy.

Contact Us

For any questions regarding this Exchange Policy, please contact:
Email: contact@krashsupply.com