Business Information

Krash (trading name used on krashsupply.com)
8 N Miami Ave, Miami, Florida 33128, USA

Phone: +1 (859) 210-9606
Email: contact@krashsupply.com

Digital Products Only

All products sold on Krash are digital items delivered electronically. No physical goods are shipped.

Because digital products may be delivered and accessed shortly after purchase, refund requests are handled under specific conditions.

Refund Eligibility

We aim to provide a reliable customer experience. Refund requests may be reviewed in the following situations:

  • The customer did not receive the product due to a technical issue on our side
  • The delivered product does not match the order
  • The product cannot be used as intended, and our support team is unable to resolve the issue within a reasonable timeframe

Non-Eligible Situations

Refunds may not be granted in the following cases:

  • Incorrect information was provided during checkout (such as an invalid email address)
  • The issue is related to compatibility, system requirements, or product limitations that were described on the product page
  • The product has already been successfully activated or used
  • The customer selected the wrong product or version after reviewing the product details

Each request is reviewed individually based on the information provided.

Returns

Due to the nature of digital products, physical returns are not applicable.

If a refund is approved, access to the delivered product may be limited or disabled where applicable.

How to Request a Refund

To request a refund, please contact us at:
Email: contact@krashsupply.com

Include the following details:

  • Full name
  • Order number
  • Email used during purchase
  • Description of the issue

Providing screenshots or additional information may help us process your request more efficiently.

Review & Processing Time

Refund requests are typically reviewed within 1–2 business days.

If approved, refunds are issued to the original payment method. Processing times may vary depending on your payment provider.

Duplicate Purchases

If the same product is purchased more than once by mistake, please contact us. Verified duplicate transactions may be eligible for a refund.

Use & Responsibility

Products are intended for use by the original purchaser. Customers are responsible for reviewing product details, compatibility, and requirements before completing a purchase.

Contact Us

For any questions regarding this policy, please contact:
Email: contact@krashsupply.com
Phone: +1 (859) 210-9606